Return & Refund

Returns

We accept returns only if the product is damaged or defective when you receive it. We will replace it with another product of same price subject to availability of the same colour otherwise replacement with different colour subject to the following:

  • This policy on returns is strictly valid only for 10 days post purchase.
  • Policy on returns is strictly valid and available only for 10 days post purchase.
  • To be eligible for a return, the purchased item must be in original condition including packaging and unused.
  • To provide the details of receipt or proof of purchase

Refunds & Cancellations

We do not offer refund or cancellation under any circumstances.

 

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@kolkolbabycarrier.com and send your item to: PO Box 6, South City 2 Gurgaon Haryana IN 122018.


Shipping

To return your product, please have the product mailed to: PO Box 6, South City 2 Gurgaon Haryana IN 122018

We will bear the shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If the value of the product is more than Rs 1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.